Shipping & Returns

Furniture Orders

Production Timeline

We pride ourselves on crafting your custom desks and chairs from start to finish in our state-of-the-art furniture factory in Dallas, Texas. We produce all of our designs using the highest standard in modern technology mixed with superior upholstery techniques. With our speed and efficiency, your desk or office chair is ready to ship to you in as little as 30 days.

Delivery

We are thrilled that we can deliver your products with top-notch quality and speed. We provide Doorstep  / Curbside delivery for a flat rate of $99 on any order that contains furniture. In-home, White Glove Service is available for $149. With this shipping option, a delivery team will carry your order into your home, unwrap, and place your new furniture in the room of your choice. They will also clean up any packaging and haul away the debris when they are finished.

Standard Furniture Delivery - Curbside

$99

White Glove Service

$149

Please note that the shipping industry is experiencing a record high volume of shipments at this time. Due to there being a lower capacity with our shipping partners and a back log of shipments with the local delivery companies during this busy time, there may be unforeseen circumstances arising that can have an impact on our estimated timelines.

Be Careful to Measure Before Delivery

We recommend measuring your space prior to ordering your custom furniture, since we are hand-making this product exclusively for you. It is important to check that your piece will fit through any doorways, hallways, tight turns and/or elevators it will have to pass to get to its desired space. Custom orders cannot be returned for fit issues so please reach out to our customer service team and they'll be happy to help! 

Scheduling Your Delivery

When your new furniture is ready for delivery, our team will contact you to let you know expected arrival. Deliveries may be scheduled Monday through Friday, 9am–5pm local time. You may select from two windows: 9am–1pm or 1pm–5pm. Please let our team know if you would prefer your order to require a signature. Please note: Label 180 as well as our shipping partners are not liable for unattended deliveries which may result in damage or theft.

Smaller items, like desk accessories, are often sent via courier service (FEDEX or UPS). These deliveries are not scheduled in advance; however, we will provide tracking information, so you know when to expect your order.

18x26” Glass Blotter

$29

All Other Desk Accessories

$4

See below for standard shipping rates for the following:

If you are not home at the time of delivery, the courier service will either leave your order at your doorstep or attempt delivery the following business day.

Missed Your Delivery?

If you know that you are unable to be present at the time of the agreed upon time of delivery, contact Label 180 within 48-hours and we will reschedule. If you are not present at the agreed upon delivery window, you will be charged a fee of $100.

For smaller items sent via courier; if you are not home at the time of delivery, the courier service will either leave your order at your doorstep or attempt delivery the following business day.

Return Policy

All Label 180’s custom desks and office chairs are custom built for you by the finest furniture makers in the country with the highest quality materials available. Due to this personalization and custom design made just for you, furniture orders may not be returned unless under extenuating circumstances.

If, for some reason your furniture pieces arrive damaged, defective, incorrect, or missing items, please contact our customer service team immediately at 1-888-388-5785 or email us at support@label180.com so that we may quickly resolve this for you.

Please note that our warranties cover any defects in fabrics or leathers for 1 year (with normal wear and tear), mechanisms, such as on desk chairs, for 5-years and a lifetime warranty on the frames.

Cancellation Policy

Label 180 allows cancellations within 48 hours of your order being placed.  Due to the manufacturing process of this custom order, we ask that you make sure to request a cancellation (or modification) to your order within this time frame.  Any cancellation request outside of the 48 hours will be charged a 50% cancellation fee.